Privacy Policy

We will never release your name, street address, telephone number or e-mail address without your consent. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

Information We Collect
In designing our website, we started with the simple belief that customer service is our number one priority. Therefore the customer information we collect is used to enhance our services to you, our customer.

Specific areas from which we collect data include:

  • Membership.  To ensure easy shopping and timely product delivery we ask for shipping information including your email address and phone number so we can quickly communicate with you about the status of your order. Additionally, we ask for limited demographic information including your birth-date and gender, which enables us to continually update our site to better meet the needs of our members. 

  • Purchases. When you order from Extra Rent-A-Car, we ask for your name, address, and credit card - all of which are necessary for purchase and delivery.

Our cookies, which are small pieces of information that are stored by the web browser on a computer's hard drive, help us facilitate customers' visits to Extra Rent-A-Car. Cookies tell us when a user is a repeat visitor to our site, and let us know how he or she found us. They also allow us to automatically link our customers to their personalized accounts, including shopping baskets and Personal Shopping Accounts. Most Web browsers automatically accept cookies. Please check your browser's guidelines should you wish to reject cookies. Our cookies link to a member's identification number, which does not include any personally identifiable information.

Parental Consent
Our privacy policy prohibits us from accepting members who are under the age of 13. Children under the age of 13 are free to explore our site, but should they wish to become members or make a purchase we require that they do so through their parents' account. 

Log on Files
Extra Rent-A-Car automatically logs IP addresses and session sources (e.g., if the user came from an affiliate's site). We do not log the ISP or the browser type. The information is not logged to personally identifying information, nor to the member's identification number. Extra Rent-A-Car uses these logs for sales and marketing tracking as well as system performance monitoring. These logs are reviewed for the overall, aggregate trends they reveal about our customers, not for the behaviors of individual users.

Sharing of Information
Extra Rent-A-Car protects account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless the customer has authorized us to or we are legally required to do so. Additionally, we do not share the buying habits of individual consumers. We may share aggregate customer data with our Wellness Advisors and with selected manufacturers and advertising partners. In some cases, Extra Rent-A-Car provides the email addresses of our current customers to direct email companies working on our behalf. In this way, these companies can appropriately direct our promotional mailings to the correct customers (e.g., to prevent duplicate promotions). Promotional emails only go out to customers who have indicated they wish to receive them and customers may elect at any time not to receive any further emails.

Notification of Changes
In the event that Extra Rent-A-Car should change its privacy practices or start using member information in a manner different from that stated at the time of collection, we would send email to our members notifying them of the changes, explaining the reasons and allowing them the opportunity to accept the changed policy, or demand exemption from it.